Privacy Policy

Last updated: 8 July 2026 · Effective: 8 July 2026

Rynger makes phone calls for you. To do that, we handle some of your data, and some data about the people and businesses you ask us to call. This page explains exactly what we collect, why, who we share it with, how long we keep it, and the rights you have over it. We’ve kept it plain; where the law needs precise terms, you’ll find them too.

1. Who we are

Rynger is operated by Sparkvern LLC, a U.S. limited liability company registered in Wyoming, with its registered office at 2104 House Ave, Cheyenne, WY 82001, USA (“Rynger,” “we,” “us”). For the personal data described here, Sparkvern LLC is the data controller, we decide what is collected and why.

Where Rynger is offered. Rynger is intended for users in the United States and other regions we support. It is not directed to, and not intended for, individuals located in the EU/EEA or the United Kingdom. Any EU/UK rights described below are offered as a courtesy; we do not target the EU/EEA/UK market.

Privacy questions and requests: privacy@rynger.ai. General questions: hello@rynger.ai.

2. What we collect

Account data

• Email address and a sign-in identifier, created when you sign in through Microsoft Entra External ID. We do not store your password, sign-in is handled by Microsoft.

Call data

Each time you ask Rynger to make a call, we process:

• The phone number you ask us to call.
• What you want done, the goal, and any context you add (for example a name, reference, or reason).
• The language for the call.
• The call transcript, the judge AI’s verdict, the call status, and timestamps.

Calls are transcribed so the judge AI can check the result and so we can show you what was said. The audio is processed in real time only to produce that transcript; we do not retain an audio recording. See “People you call” for how this affects the other party.

Payment data

• Your plan, your call balance/usage, and a Stripe customer ID. Payments are processed by Stripe, your full card details are entered on Stripe’s systems and are never stored by us.

Usage & analytics

• Basic technical and usage information needed to run and secure the service (for example, request logs).
• Aggregate analytics via Plausible, visit and event counts that contain no personal data and set no cookies.

Notification data

• If you turn on notifications, your browser gives us a push subscription (a device-specific endpoint URL plus two keys), which we store so we can send transactional alerts only, when a call you placed finishes, when someone calls a number you own, or when a scheduled call can’t run. Never marketing. The alert text is generic (e.g. “Your call finished”) and contains no call details. You can turn notifications off in the app at any time, which deletes the subscription.

3. Why we use it & our legal basis

Under the GDPR we must have a lawful basis for each use of your data. Here is what we do and why:

Where we rely on legitimate interests, we’ve weighed those interests against your rights; you can object at any time (see Your rights).

4. People you call

This part matters, so we’ve made it its own section. When you ask Rynger to call someone, we process personal data about that person, the number, the conversation, and the transcript, even though they never signed up. We do this to carry out the task you asked for, on the basis of our and your legitimate interests, and we ask you to use Rynger responsibly.

Your responsibilities as the user. You must only ask Rynger to make calls you would be entitled to make yourself, personal, legitimate, one-to-one calls. No marketing, mass, automated, or unsolicited calling. You are responsible for having a proper reason to call the number you provide and for complying with the law where you and the other party are located, including any rules on call recording (some places require everyone on the call to consent).

What we do to protect the other party. Every call begins by disclosing that it is an AI calling on your behalf and that the call is transcribed. If you are a person Rynger has called and you want to know what we hold, or want it deleted, email privacy@rynger.ai with the phone number and approximate date and we will locate and act on it.

5. Who we share it with

We don’t sell your data and we don’t share it for advertising. We use a small set of service providers (“processors”) who handle data only on our instructions, under contract:

We may also disclose data if required by law, to enforce our terms, or to protect our rights, users, or the public, and to a buyer if the business is ever sold, under the same protections.

Text messaging (SMS). We do not sell or share your mobile information, SMS opt-in data, or phone numbers with third parties or affiliates for marketing or promotional purposes. If you use Rynger’s text features, message frequency varies with your use, and message and data rates may apply. Reply STOP to any Rynger text to cancel at any time, or HELP for help. Rynger discloses that it is an AI assistant at the start of any text conversation it starts on your behalf, and honors opt-out (STOP) requests immediately. The full opt-in flow is documented publicly on our SMS Consent page.

6. International transfers

Some of our providers are in the United States, so if you’re located outside the US (for example, in Canada) your data may be transferred there. Where it is, we rely on appropriate contractual safeguards (such as data-processing terms and, where applicable, Standard Contractual Clauses) in our agreements with those providers. You can ask us for more detail on the safeguards in place.

7. How long we keep it

• Account data, while your account is open, and a short period after you close it.
• Calls, transcripts & recordings, kept for up to 90 days, then deleted automatically (including the copy held by our calling provider). You can also delete any single call, or your entire history, yourself at any time in the app (Billing → Your data), which removes our copy and the upstream copy. Or email privacy@rynger.ai.
• Text messages to and from your dedicated Rynger number (if you have one): messages people send you, and, when you ask Rynger to handle a task by text, the messages Rynger exchanges on your behalf. Shown to you in the app and kept for up to 90 days, then deleted automatically; wiping your history (Billing → Your data) removes them too. Rynger discloses that it is an AI assistant at the start of any conversation it initiates, and honors opt-out requests.
• Payment and tax records, kept for as long as accounting and tax law requires (typically several years).

When you close your account, we delete or anonymise your personal data within a reasonable period, except where we must keep some of it to meet a legal obligation.

8. Your rights

You have the following rights over your personal data (which of them apply depends on where you live):

• Access the personal data we hold about you, and get a copy.
• Rectify data that is wrong or incomplete.
• Erase your data (“right to be forgotten”).
• Restrict or object to certain processing, including anything based on our legitimate interests.
• Port your data, receive it in a portable format, or have it sent to another provider.
• Withdraw consent at any time, where we rely on it (this doesn’t affect processing before you withdrew).

You can delete your call data yourself in the app (Billing → Your data), one call from its details, or your whole history at once (this removes the transcript and recording, including the upstream copy; your plan/billing records are unaffected). To exercise any other right, email privacy@rynger.ai. We respond within one month. There’s no charge unless a request is excessive, and we may need to verify your identity first.

You also have the right to complain to the privacy regulator where you live, for example, in the US your state Attorney General, and in Canada the Office of the Privacy Commissioner (see the US & Canada section below).

9. Cookies & local storage

We use no non-essential cookies. You’ll see a brief one-time notice explaining this, it isn’t a consent pop-up, because none is legally required for the storage we use. Specifically:

• Analytics (Plausible), cookieless and collects no personal data.
• Error monitoring (Azure Application Insights), configured cookieless (cookies disabled, IP masked by Azure). It records technical error details and failed requests so we can find and fix problems, no advertising, no cross-site tracking.
• Sign-in, we use your browser’s local storage to keep you logged in. This is strictly necessary for a feature you asked for (signing in), so it doesn’t require consent.
• Payments, when you go to pay, you’re taken to Stripe’s checkout, which runs on Stripe’s own domain under Stripe’s privacy policy.
• Notifications, if you enable them, they use your browser’s built-in notification permission and a push subscription, not cookies, so they don’t change anything about consent.

10. AI, the EU AI Act & automated processing

Rynger is an AI product, so we want to be clear about how it works and what the law requires of us. Rynger uses AI in two places: the calling agent that speaks on the call, and a separate judge AI that reviews each call and reports whether your task succeeded.

Transparency under the EU AI Act

Under the EU AI Act, Rynger is a limited-risk AI system subject to transparency obligations (Article 50). We meet them:

• You always know you’re dealing with AI. At the start of every call, Rynger states that it is an AI calling on your behalf and that the call is transcribed, so both you and the person being called know they are interacting with an AI, not a human, and that a written transcript is kept.
• The voice is AI-generated. The voice on the call is synthetic (machine-generated), not a recording of a real person.

What Rynger does not do

Rynger does not identify people from their voice or face, does not infer emotions or other characteristics from biometric data, and is not used for social scoring or any of the practices the AI Act prohibits. It is not an Annex III “high-risk” system.

No decisions made about you by machine alone

The judge AI’s verdict is a report to help you, it does not produce legal or similarly significant decisions about anyone, so it isn’t the kind of solely-automated decision-making covered by GDPR Article 22. You stay in control of what to do next. We also do not use your calls or transcripts to train third-party AI models.

11. How we protect it

We use reputable cloud infrastructure (Microsoft Azure), encryption in transit, and access controls that limit who can reach your data. No system is perfectly secure, but if a breach ever affects your personal data and is likely to put you at risk, we’ll notify you and the relevant authority as the law requires.

12. Children

Rynger is for adults 18 and older. We don’t knowingly collect data from anyone under 18 (and never from children under 13, consistent with the US COPPA). If you believe a child has used Rynger, contact us and we’ll delete the data.

13. US & Canada privacy rights

United States. We do not sell your personal information and do not share it for cross-context behavioral advertising, and we don’t use sensitive information beyond providing the service. Depending on your state (for example, California under the CCPA/CPRA), you may have the right to know/access the categories and specific pieces of personal information we collect (see What we collect) and why, to delete or correct it, to opt out of sale or sharing (we do neither), and to not be discriminated against for exercising these rights. We keep information only as long as needed for the purposes described (see retention). Exercise any of these at privacy@rynger.ai.

Canada. We handle personal information in accordance with PIPEDA. You may request access to or correction of your personal information at privacy@rynger.ai, and you may complain to the Office of the Privacy Commissioner of Canada (priv.gc.ca). If a breach creates a real risk of significant harm, we will report it to the OPC and notify affected individuals as PIPEDA requires. Québec (Law 25): residents have additional rights (including access, correction, and portability) and may complain to the Commission d’accès à l’information (CAI); our privacy contact (privacy@rynger.ai) acts as the person responsible for the protection of personal information.

14. Changes to this policy

If we change what we collect or how we use it, we’ll update this page and the “last updated” date, and for significant changes we’ll let you know in the app or by email.

15. Contact

Privacy questions or requests: privacy@rynger.ai. Anything else: hello@rynger.ai.